Terms & Conditions
Category
 
Category Item Number Item Description
Terms & Conditions
ACCESSORIES
LIGHTING
PLANTERS
SCREENS
WALL DECOR
FURNITURE
EVENTS
NOTICE
 
JENE’S COLLECTION AND RENAISSANCE 2000
SALES TERMS AND CONDITIONS
1020 Levee Street
Dallas, Texas 75207
800-735-9160 Phone
214-745-1018 Fax
1. DELIVERY
FOB – Dallas, Texas
UPS – Freight Prepaid
Discount Freight Carrier Prepaid
Additional shipping costs incurred will be invoiced separately.
Carriers will charge extra for the following services include but not limited to :
  • FEE - Schedule delivery ; Lift gate ; Inside delivery
  • Sort and Segregate – Separating/stacking boxes in specific manner
  • Any changes in ship to address must be received in writing and confirmed before order is shipped.
    2. SHORTAGES
    Open all shipping cartons immediately and account for items delivered.
    Notify Jene’s within 15 days of receipt of any missing parts.
    Check boxes carefully for small parts that can be easily overlooked.
    Fax # 214-745-1018. Need help? Call customer service # 800-735-9160
    3. ORDER CORRECTIONS
    Jene’s reserves the right to correct pricing or other written errors identified before shipping.
    Customer will be informed of any such corrections ASAP.
    4. CANCELLATIONS
    All cancellations must be received by fax or email prior to shipping.
    5. REFUNDS - CREDITS
    All discounted items are FINAL SALES. No refunds or credits are available for discounted items.
    6. RETURNS – REPLACEMENT – CREDIT REQUESTS
    As you inspect your order, please remember:
    Jene’s products are designed with textural elements.
    Aged and distressed finishes are often utilized.
    Jene’s products are hand crafted.
    We cannot guarantee a 100% color match.
    Finish/color of sets or pairs are designed to match.
    Fax # 214-745-1018. Need help? Call customer service # 800-735-9160