Terms & Conditions

	Notification - Call to schedule appointment for delivery
	Lift Gate Fee � No dock, product is to remain on pallet during unloading
	Sort and Segregate � Separating/stacking boxes in specific manner
	Drop Ship � Shipping to consumer�s address

Changes in ship to address must be received in writing and confirmed before order is shipped.

3. SHORTAGES

	Open all shipping cartons immediately and account for items delivered.
	Notify Jene�s within 15 days of receipt of any missing parts.
	Check boxes carefully for small parts that can be easily overlooked.

4. ORDER CORRECTIONS

	Jene�s reserves the right to correct pricing or other written errors identified before shipping.
	Customer will be informed of any such corrections ASAP.

5. BACK ORDERS

	Jene�s strives to ship complete, but back orders are possible.
	Back ordered items will be shipped as available.
	Back orders will be cancelled if order states �no backorders�.
	Back orders will be cancelled if order states a cancellation date.

6. CANCELLATIONS

	All cancellations must be received by fax or email prior to shipping.
	Special order cancellations must be received within 72 hours of order placement.
	Special orders cancelled after the 72 hr grace period are subject to a 20% cancellation fee.

7. REFUNDS - CREDITS

	Refunds are available if cancellation is received in writing prior to shipping.
	Account credits are available if the shipped item has a quality issue.
	Requests for credit or refunds should be received within 45 days of item return.
	Refunds can be issued for amounts of $100 or more.
	Account credit will be issued for amounts less than $100.
	Customer�s account credits will remain valid for two years.
	After two years, the account credit will be invalid.

8. RETURNS � REPLACEMENT � CREDIT REQUESTS

Tips to Identify and Record Freight Carrier Damage:

Inspect box condition at the time of delivery.

Record any box damage on the carrier�s receipt or the bill of lading with your signature.

Open damaged boxes & record item damage on carrier�s receipt or the bill of lading.

FYI: Freight becomes the property of the carrier as it leaves Jene�s dock.

Jene�s has no recourse with the carrier if obvious shipper damage was not noted at delivery.

Qualified Reasons to Request Return-Replacement-Credit

	Damaged Merchandise
	Quality Issues

Returns for reasons other than those stated above are subject to a 25% restocking fee.

As you inspect your order, please remember:

Jene�s products are designed with textural elements.

Aged and distressed finishes are often utilized.

Jene�s products are hand crafted.

We cannot guarantee a 100% color match.

Finish/color of sets or pairs are designed to match.

Steps to Request Return-Replacement-Credit

Returns must be authorized by Jene�s Collection.

Within 15 days of receipt, fax our Replacement/Credit Request Form to Jene�s.

Fax # 214-745-1018. Need help? Call customer service # 800-735-9160

Go to www.jenesgroup.com to download the �Return/Replacement/Credit� Form.

Click Terms & Conditions or Required Forms Tabs to download.

Select �Return RMA Form� download, print and complete.

With your contact info, always include the following important information:

	Invoice, order or packing slip number
	Merchandise item number
	Description of the defect or damage
	Replacement direction.

Upon receipt of your Return/Replacement/Credit Form, Jene�s will issue a call tag.

The merchandise will be picked up from you location.

Repack the damaged item in the original box with adequate packing material.

Credit for the item will be applied to your account when it arrives at our warehouse.